The company as a whole, and each employee, will strive to deliver error free competitive products and service to our customers on time, which meet or exceed our customers’ expectations. Through this policy, Roush has made the commitment to comply with requirements and to maintain the effectiveness of the quality management system.
Competitive means providing the customer with more value for the investment than the competition does.
Customer means the next person who receives our output, whether inside or outside the company.
Effective implementation of this policy requires all employees to know their customers’ expectations and provide products or services which meet or exceed this goal. All requirements must be evaluated continuously to reflect changing customer needs.
Jack Roush, Chairman of the Board of Directors
Evan Lyall, Chief Executive Officer
Jim Yagley Chief Operating Officer